About Us | Maiyon Tech Services - Tech-Enabled Customer Support

Our Foundation

Why We Exist

Founded with a clear purpose: help small and medium US businesses deliver enterprise-level customer service without enterprise budgets. We saw too many businesses losing opportunities to missed calls, slow response times, and the complexity of managing multiple communication channels.

Traditional call centers treat you like account #4,587. Hiring in-house costs $200K+ annually once you factor in salaries, benefits, training, infrastructure, and management overhead. There had to be a better way.

"We built Maiyon to be the support partner we'd want if we were running a growing business—professional, tech-savvy, transparent, and genuinely invested in your success."

Our Mission

Empower small and medium US businesses to deliver exceptional 24/7 customer experiences through tech-enabled support solutions that are accessible, transparent, and built to scale.

Our Vision

To become the go-to support partner for growth-focused businesses that refuse to compromise on customer experience, making enterprise-grade support accessible to companies of all sizes.

Our Edge

What Makes Us Different

We're not competing on price—we're competing on value

Tech-Enabled

We're not just answering phones. CRM integration, automation, OCR, custom APIs—we build solutions that make your business run smoother.

24/7/365 Coverage

Every emergency call at 2am. Every Instagram DM on Sunday. Every opportunity your competitors miss—we capture them all.

True Omnichannel

One team managing all seven channels—phone, email, SMS, WhatsApp, Facebook, Instagram, live chat. No fragmentation.

US-Focused Service

We understand American business culture, customer expectations, and time zones. Your customers get support that feels local.

The Maiyon Difference in Numbers

7-10 days to launch vs 4-6 weeks industry average
<60 second average response time across all channels
95%+ client retention rate because we deliver results
Starting at $749/month vs $200K+ to build in-house

Real Impact

Our clients don't just get phone answering—they get:

✓ Emergency calls captured 24/7 (not missed voicemails)
✓ Appointments booked directly in their calendar
✓ Customer data updated in their CRM in real-time
✓ Multi-channel inquiries managed seamlessly
✓ Custom automation reducing manual work

Security & Compliance

HIPAA-Compliant When You Need It

For healthcare clients and businesses handling sensitive data, we go beyond basic security. HIPAA compliance isn't an afterthought—it's built into our infrastructure, training, and processes.

End-to-End Encryption

All data encrypted in transit and at rest. Your customer information is protected with enterprise-grade security standards.

Role-Based Access Controls

Strict access controls ensure only authorized team members can view Protected Health Information (PHI) and sensitive customer data.

Regular Training & Audits

Ongoing staff training on HIPAA regulations and data handling best practices, backed by regular internal and external audits.

Business Associate Agreements

All healthcare clients receive mandatory BAAs, clearly defining our responsibilities and your protections under HIPAA.

Audit Trails & Logging

Complete activity logs showing who accessed what data, when, and why. Full transparency and accountability.

Secure Infrastructure

SOC 2 certified infrastructure with physical and digital security measures protecting your sensitive information.

HIPAA compliance available as add-on for Essential/Professional ($199-$299/mo) or included free with Enterprise tier.

Leadership

Who's Behind Maiyon

Our leadership team brings together experience in customer service operations, technology, and business growth. We've built Maiyon on the principle that great support shouldn't be a luxury—it should be accessible to any business ready to invest in their customer relationships.

How We Lead

Client success is our primary KPI
Accountability at every level of the organization
Continuous improvement in technology and processes
Investing in our people to better serve yours

Ranjith S. Rajan

Founder & CEO

ST

Sivakumar T.

Advisor & CFO

Our Promise to You

When you partner with Maiyon, you're not outsourcing and forgetting. You're gaining a strategic ally that's invested in your growth and committed to your success.

Transparent communication—no surprises, no hidden fees
Measurable results with clear KPIs you define
Secure, compliant processes that protect your business
Tech-enabled solutions that evolve with your needs
Genuine care about your customers and your success

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