All-inclusive monthly rates. No hidden fees. Scale as you grow.
Small businesses needing professional 24/7 call answering without CRM integration complexity
Exceeding 1,000 min or 5,000 msg auto-bumps to Professional tier for remainder of month (resets next month)
Note: Essential is a pure answering service. We manage interactions through our custom support portal—not your CRM or tools. Perfect for businesses that just need calls answered professionally.
7-10 day setup. Your answering service will be live and trained on your business.
Growing businesses needing dedicated support with full integration into their CRM and business tools
Exceeding 2,000 min or 7,500 msg auto-bumps to Enterprise tier for remainder of month (resets next month)
CRM Access Unlocked: Your dedicated agent works in your tools—updating records, scheduling appointments, and managing your workflow like an in-house team member.
Why clients love this tier: Your dedicated agent becomes part of your team, understanding nuances and building relationships with your customers.
High-volume businesses requiring comprehensive support operations with unlimited capacity and custom technology
Enterprise advantage: Get a complete support operation with custom technology—without the $200K+ annual cost of building in-house.
Need a detailed comparison? See the full feature breakdown below.
View Complete Feature ComparisonSee how much revenue you could be losing without 24/7 coverage
Ready to stop missing opportunities?
Schedule Free Consultation| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
|
Coverage & Availability
|
|||
| 24/7/365 Support | |||
| After-Hours Coverage | |||
| Holiday Coverage | |||
|
Communication Channels
|
|||
| Phone Support | |||
| SMS/Text | |||
| WhatsApp Business | |||
| Facebook Messenger | |||
| Instagram DM | |||
| Live Chat | |||
|
Volume Allocations
|
|||
| Phone Minutes/Month |
500-1,000 min Sub-tiers available |
1,500-2,000 min Sub-tiers available |
Unlimited |
| Messages/Month (All Channels) |
2,500-5,000 msg Sub-tiers available |
5,000-7,500 msg Sub-tiers available |
Unlimited |
| Auto-Bump to Next Tier |
Bumps to Professional if exceeded |
Bumps to Enterprise if exceeded |
No limits |
|
Staffing Model
|
|||
| Dedicated Agents (Business Hours) | Shared Pool | 1 Agent | 2+ Agents |
| After-Hours Coverage | Shared Pool | Shared Pool | Shared Pool |
| Dedicated Agents for After-Hours (On-Demand) | |||
| Dedicated Account Manager | |||
|
Technology & Integration
|
|||
| Access to Client's CRM/Tools | |||
| Maiyon Support Portal Access | Client Access (view reports/logs) |
Included | Included |
| Real-Time Notifications (Slack/Teams/Email) | |||
| Calendar/Scheduling Integration | |||
| Custom Workflow Automation | Basic | Advanced | |
| OCR Document Processing | |||
| Custom API Development | |||
| AI-Powered Features | |||
|
Reporting & Analytics
|
|||
| Standard Reports | Monthly | Weekly | Daily |
| Real-Time Dashboard | |||
| Custom Reports | Limited | ||
| Call Recording & Quality Assurance | |||
|
Compliance & Security
|
|||
| HIPAA Compliance | Add-on | Add-on | |
| PCI Compliance | |||
| SOC 2 Certified Infrastructure | |||
|
Support & Training
|
|||
| Initial Agent Training | |||
| Ongoing Training & Updates | Quarterly | Monthly | As Needed |
| Setup Time | 7-10 days | 7-10 days | 10-14 days |
| Quarterly Business Reviews | |||
| Monthly Investment |
$749
Get Started
|
$1,499
Get Started
|
$2,499+
Contact Us
|
Your service continues without interruption—we never cut off your customers. If you exceed your current tier's limits, you're automatically bumped to the next tier for the remainder of that month. For example, if you're on Essential $749 and exceed 1,000 minutes or 5,000 messages, you're bumped to Professional for the rest of the month. The following month, you return to your base tier and start fresh. This ensures you always have coverage when you need it most without manual intervention.
No setup fees, no activation charges, no hidden costs. Your monthly rate includes everything: agent training, infrastructure (phone lines, SMS, WhatsApp Business API), CRM integration, and ongoing support. The only additional costs are usage overages if you exceed your plan's allocations. For Enterprise clients requiring custom development (OCR, AI features, complex integrations), we provide a clear project quote before any work begins.
Absolutely. You can upgrade your plan at any time with no penalties. Upgrades take effect immediately. If you need to downgrade, we require 30 days' notice to ensure smooth transition for any dedicated agents. We actively monitor your usage patterns and will proactively recommend plan adjustments when we see opportunities for better value or performance.
Essential tier is a pure answering service. We integrate all your support channels (phone, SMS, WhatsApp, etc.) into our custom support portal. Our shared agent pool handles calls and messages professionally, then sends you updates via Slack, Teams, spreadsheets, or email—however you prefer. You get monthly reports or on-demand access to our portal. Perfect if you just need calls answered and don't require CRM integration.
Professional tier and above unlocks full CRM and tool integration. Your dedicated agents work directly in YOUR systems—Salesforce, HubSpot, your calendar, your scheduling software. They update records, book appointments, and manage workflows as if they were sitting in your office. This tier also includes basic tech integration like simple automations. Enterprise adds advanced custom development (OCR, AI features, API integrations).
A dedicated agent works exclusively on your account during standard business hours (typically 9am-5pm in your timezone). They become deeply familiar with your business, customers, processes, and preferences—essentially functioning as a remote member of your team. After hours and during busy periods, trained backup agents from the shared pool handle overflow. This gives you consistency where it matters most (during peak business hours) while maintaining 24/7 coverage.
Essential and Professional plans are month-to-month with 30 days' notice to cancel. Enterprise plans typically include a 6-month initial commitment due to the custom development and dedicated resources involved. However, we're confident you'll see the value—our client retention rate exceeds 95% because we deliver results. If you're not satisfied in the first 30 days, we'll work with you to make it right or part ways amicably.
Start with two questions: (1) What's your monthly call volume? (2) Do you need us to work in your CRM and tools, or is call answering enough?
Essential works if you receive 500-1,000 minutes monthly (15-30 calls/day) and just need professional answering without CRM integration. We handle calls, you get updates via Slack/Teams/email.
Professional is ideal for 1,500-2,000 minutes monthly (50+ calls/day) AND you want your dedicated agent working in your systems—booking appointments in your calendar, updating your CRM records, managing your workflow.
Enterprise makes sense above 2,000 minutes monthly or when you need multiple dedicated agents, unlimited capacity, and custom technology solutions. Not sure? Schedule a free consultation—we'll analyze your patterns and recommend the best fit.
HIPAA compliance is available as an add-on for Essential ($299/mo) and Professional ($199/mo) plans. This includes Business Associate Agreements (BAA), encrypted communication channels, secure data handling, staff training on PHI protocols, and audit-ready documentation. Enterprise plans include HIPAA compliance at no additional cost.
Join hundreds of businesses that stopped missing opportunities and started growing with 24/7 professional support.
No credit card required · 7-10 day setup · Cancel anytime on month-to-month plans